Shipping Policy

At FTI Solutions, our commitment is to provide you with reliable and efficient shipping services, ensuring a smooth delivery experience for all your needs. Please note the key aspects of our updated shipping policy:

Domestic Shipping Focus: Please be informed that FTI Solutions currently offers shipping exclusively within our home country. We do not provide international shipping services. Our aim is to cater to your domestic needs with precision and care, ensuring timely and secure delivery of your orders, regardless of your location.

Trusted Shipping Partners: For domestic deliveries, we utilize reputable carriers like United Parcel Service (UPS) and FedEx. This ensures that your orders are delivered efficiently and securely. For larger shipments requiring LTL (Less Than Truckload) freight, we collaborate with a selection of carriers to meet diverse shipping needs.

Order Processing Time: Orders confirmed before 5:00 PM Central Standard Time (CST) on business days are typically dispatched the same day, contingent on product availability, carrier schedules, weather conditions, and holidays. We will communicate promptly with you about any potential delays due to specific product shipping restrictions.

Special Orders and Direct Shipments: Special order items or products shipped directly from our suppliers may require an additional one to two business days for dispatch. We make every effort to expedite these shipments. For orders over 150 pounds necessitating freight shipping, we will contact you to discuss further details and any additional charges.

Multiple Warehouses and Partial Shipments: To optimize our inventory, orders may be shipped from multiple locations, potentially resulting in deliveries arriving in separate packages at different times. You can track your shipment status via our website by logging into your account, with each shipment including a detailed packing list.

Additional Shipping Fees: Additional fees by freight carriers for certain services (extended area surcharges, address corrections, oversize boxes, shipment intercepts, terminal pickups) may be billed to you if incurred by us during the delivery of your product.

Domestic Delivery and Customer Support: Our focus on domestic shipping is matched by our dedication to providing clear and responsive support. Should you have any questions about our shipping policy or need assistance with your order, we encourage you to reach out to us through the "Contact Us" form on our website. Our team is ready to assist you with any inquiries or support you may need.

Thank you for choosing FTI Solutions. We are here to support your business and ensure your satisfaction with our products and services.