FTISol Return and Refund Policy
Thank you for shopping at FTISol. We strive to ensure your complete satisfaction with our products. If you find yourself needing to return an item, please follow the guidelines outlined below to ensure a smooth return and refund process.
Return Window: You have 30 days from the receipt date to initiate a return. This period allows you to fully assess your purchase.
Eligibility for Returns: To qualify for a return, ensure that:
- The item remains in its original, unused, and undamaged condition.
- It is in its original packaging with all tags intact.
- The item includes all accessories, manuals, and associated materials.
- You possess the receipt or proof of purchase.
Initiating a Return: To begin the return process, please contact us through the "Contact Us" form on our website or email us directly at sales@ftisol.com. Include your order number, details about the item, and your reason for the return in your communication. Returns cannot be processed without this information.
Return Process: After we receive your return request, our team will review it and send you detailed instructions for returning the product. Please note that you are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item's safe return.
Inspection and Refund: Upon receipt of the returned item, it will be inspected to verify that it meets our return criteria. If approved, a refund will be issued to your original payment method. We aim to process refunds promptly to minimize any inconvenience.
Non-Returnable Items: Certain items are not eligible for return, including:
- Items marked as final sale.
- Customized or personalized products.
- Items that have been altered or damaged after receipt.
Damages and Issues: Please inspect your item upon delivery. If you encounter any issues such as damage, defects, or receipt of the wrong item, please contact us immediately so we can evaluate and resolve the issue promptly.
This policy update ensures a clear understanding of the return procedures and provides direct contact options to enhance your experience with FTISol.